Pros
Can be Interesting and challenging jobs
Cons
The industry is extremely competitive & is constantly changing, (daily), however the company wants front-line employees, (that have first customer contact), to do more & more in less & less time while constantly removing & restricting access to benefits that the company supplies creating a very stressful environment, affecting employees mental as well as physical health, with low financial compensation. There is a revolving door mentality in management. There is NO job security. From the day that job training is completed, there is the constant threat of termination, even for washroom usage. Stress comes not only from management but customers as well, who constantly complain about the companies business practices. Employees can't even make plans w/family because of the system set in place for scheduled time off. In most cases, you don't know until the day OF whether requested time off was approved or not. Employees are REQUIRED on every call to promote & sell additional products & services to customers but the company keeps changing the employee commission structure so employees are required to sell morre & more with less & less commission compensation.