Soulsucking - Technical Support Representative Comcast Employee Review

2.0
Jul 27, 2019
Recommend
CEO approval
Business Outlook

Pros

+ Pay, raises, bonuses, commission, incentives, promotions + Stability if you are decent at your job + Courtesy services + Structure environment, does not discriminate + Benefits starting day 1 + Networking and promoting from within

Cons

- Soul sucking constant meetings that make you feel dead afterwards - Big brother, they monitor everything... I cannot specify enough... EVERYTHING. - Can’t hang up on customers if they curse you out, brings down your mentality and then if you need to take a breather they count time against you in the many systems they monitor you with - Customers are not who they care about and you will be just another nameless face to them - Employees who choose not to network or drink the koolaid often become invisible no matter how amazing they are and smart and kind hearted.. At what cost is the mental health of your employees. They put down people who leave the company because the job is mentally destroying them. That “They could not handle the job”. It’s not that they could not handle the job it’s that the job should not have a high turn over rate with a closet called a “wellness room” dedicated so you can cry your eyes because you can’t hang up on a customer who has verbally abused you for 2 hours straight only for your supervisor to be pissed you were on a long call. A job should not be this stressful. No matter what the pay is, you have to put yourself first because this company won’t.

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5.0
Jul 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Had great benefits and flexibility.

Cons

Working outside during cold winter but part of the job

5.0
Feb 28, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

Cons

Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door? The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

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