Pros
flextime, m-f, 40 hr work week, benefits
Cons
This is not real account managment, its a call center rep job. Too many metrics to hit to get paid well and if you miss a metric you get written up , miss it again you are on the way out. You have to learn a call flow script and you have to follow it or else. You are micromanaged to the 10th power. Example: If a bathroom break is not on the digital schdule they make for you or you took an extra 2 min on your break this throws off your schdule, do it a few times and it throws off your schdule adhereance, you get written up. For retention reps the average commision is 1900-2.5 k a month plus your $15 an hour pay. Pay is not enough to get cursed out all day by customers and submit over 85 renewal contracts a month . Turn - over is really high.