Good transitional job. Don’t stay here too long though - Inbound Sales Representative Comcast Employee Review

3.0
Aug 19, 2020
Recommend
CEO approval
Business Outlook

Pros

Comcast’s benefits are amazing. Free universal tickets and great insurance. They also do what they can to keep employees engaged with parties and incentives.

Cons

Management is very aggressive when it comes to meeting quotas. They use fear tactics and threaten your job security constantly if you aren’t meeting your metrics. The metrics that they have in place can be difficult to achieve. Especially during Covid-19. The work / home life flexibility is pretty rough too. They give you an adequate amount of time off but micromanage how and when you can use it. You must adhere to a strict schedule that literally plans out every minute of your day. Also, they only do schedule changes once per year. So if you get stuck with something you don’t like, there is no way out of it. The pay structure is a joke too. They basically give you a fixed payout regardless on what you sell. They call it a “guarantee”. It used to be whatever you sold was what you earned. Now they give the guarantee so that they don’t have to pay out too much. Even if you perform it’s very difficult to surpass the guarantee. Feels like they are forcing you to leave money on the table. The biggest negative I got from the company was how poorly they treat their top performers. Instead of giving them a pat on the back and a thank you, they start investigating you and look for any flaw or inconsistencies in your sales method to get you fired. Simply because they don’t wanna pay high salaries to top earners. I have seen many great sales reps leave the company because of how poorly they were treated.

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5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are great. The managers are friendly

Cons

They keep changing the commission structure.

5.0
Feb 28, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

Cons

Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door? The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

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