Rollercoaster Ride that became a constant uphill ride. Two stars for the benefits. - Direct Sales Representative Comcast Employee Review

2.0
Feb 14, 2014
Recommend
CEO approval
Business Outlook

Pros

Great health care benefits! 401K. Stock purchase plan at a discount. Close to free cable, internet and phone. Pay was great IF you hit your quota. A lot of nice people that worked there in sales.

Cons

Became a highly micromanaged environment especially if you didn't hit your numbers. Tracked your movements and door knocks via GPS(that wasn't accurate over 50% of the time) on company issued IPad. Got pulled into the supervisors office to explain why my GPS only moved twice in four hours. After being accused of dispositioning houses while sitting in my car I pulled up the video that I took of me dredging my way back to my car from a half mile away in a white-out blizzard that day(just by chance to record how bad it was and yet still expected to work in a dangerous situation)...much to the shock of my supervisor. Turns out that I got a sale the next day from a customer that I supposedly didn't talk to because I was "sitting in my car". Unsafe to walk at night, in the winter, in the cold, on icy ground, all the while staring at a bright Ipad screen that makes it hard to see after taking your eyes off of it. Unsafe and leaves a person very vulnerable. Random calls and texts from supervisors at 12:15 am, 1:15am, 1:45am, 5:15am, 5:45am, 7:15am, 10:30pm, 11:15pm, that are never important and are on days off a lot of times. Almost no way to move up or laterally in the company now. If you have a bad stretch and go on to "The Sales Success Plan"(nothing successful about it and does NOTHING in the way of helping you get off of the Plan. Always a fear of getting fired. Supervisors encouraging fraudulent sales tactics that involved identity theft and yet allowed to remain in the company. You are told that, "you'll never meet your numbers if you don't do what I am telling you". People won't speak up to HR for fear of losing their jobs yet told to have integrity and honesty and let them know when something wasn't right. Customer service is horrible...period! I know that a lot of this might sound like sour grapes but it isn't. It IS the job and I felt that the truth needs to be told. These are just a few of the issues that were witnessed. The position needs to be unionized.

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5.0
Feb 28, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

Cons

Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door? The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

500
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