Pros
Benefits. The only pro but I needed at least 5 words.
Cons
We are given 1 hour (including drive time) to fix your trouble calls. Installing 6 tvs? phone? wireless with a house full of childrens' wireless gadgetry? We might get 3 hours. Where is the time to run drops, aos, clear ingress? We do what we can with the time allotted. Same with trouble calls. You want to complain about the phone rep for 15 minutes? Want me to wait while your coming home from work? Im running behind? Your issue will most likely still exist when I leave. The benefits are great and the pay is adequate. Those are the only reasons you can keep long term techs. We never know what time we are going to get out or if we will take a break on an 10+ hour shift. Verizon Fios benefits from legacy union rules. But you do get a better installation from them if the tech actually wants to work. They are not rushed to get to the next job to the same extent as we are.