Be ready! Ask the right questions! - Enterprise Account Executive Comcast Employee Review

2.0
Aug 19, 2014
Recommend
CEO approval
Business Outlook

Pros

Excellent medical benefits, courtesy services, 401k plan with immediate 100% vesting and matching, uncapped commissions, nice salary, promotion possibilities throughout huge company

Cons

Be ready to be "owned" by the company. The companies sales process is so extremely dysfunctional that it takes hours and hours out of your day instead of selling. This truly creates a 60-70 hour work week. On top of that, the front end sales numbers (I.e., prospecting and cold calling) is enormous (25 initial appointments per month with clients you have never met with before). This is Enterprise also, so the MAJORITY of people you contact would not have a need for Enterprise-level products. Management is high pressure and in my experience uses bullying tactics and fear mongering in order for people to work harder. The reality is in the numbers. When I was there (18 month tenure), there was only around 4-5 out of 27 reps that were at quota (!!!). That is a terribly low number of reps making quota, considering that the sales force is comprised of very smart people, most of whom has 10++ years of sales experience. Simply not acceptable. Comcast is so huge that they lost their eyes completely on customer service. They create issues with their horrific\bizarre\dysfunctional sales process and stick their customers in the middle of it. Guess who gets the calls? The EAE gets to come along and clean up the mess and try and justify why their company can't seem to get anything straight. This ends up creating more issues for the reps, more time, and more difficulty trying to attain the high sales metrics.

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5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Positive vibes. Everyone is nice and kind. There's a lot of activities to keep your work life balanced

Cons

Depending on the team you're on. The work load may vary

5.0
Feb 28, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

Cons

Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door? The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

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