DON'T BELIEVE THE REVIEWS ON THIS SITE! THIS IS THE WORST JOB YOU WILL EVER HAVE! - Video Repair Representative Comcast Employee Review

1.0
Mar 6, 2015
Recommend
CEO approval
Business Outlook

Pros

Cheap internet/cable and that's about it.

Cons

Everything else. If you couldn't tell, many of the "positive" reviews on this site have been cut and pasted, over and over again, likely by members of Comcast's marketing department. Their desperately trying to improve the company's image in its continued efforts to take over Time Warner and its customer service woes could totally mess up their efforts. I worked at the company for numerous years as a Video Repair Rep. Or should I say Sales Rep because, in 2012, they basically turned everyone in every department into sales rep. All that mattered was sales instead of actually getting anything fixed. Even though we were there to supposedly help customers with their TV, we were constantly hassled/rated/critique for not somehow, magically, convincing angry customers to take on additional services. If you enjoy working in an impossible stressful environment for low pay while being monitored more closely than a terrorist at Guantanamo Bay, then, by all means, become a customer service rep in one of Comcast's call centers/Orwellian pits. But look out. Morale in each of these centers is even worse than a detention cell. You'll find people in happier moods in a high security prison.

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5.0
May 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and good culture

Cons

Lots of restructuring happening in last 3 years

5.0
Feb 28, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

Cons

Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door? The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

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