not worth it at all - Technical Support Engineer Comcast Employee Review

1.0
Mar 14, 2023
Recommend
CEO approval
Business Outlook

Pros

working from home was the only thing

Cons

everything the pay the workload the expectations honestly before they revamped the department it was great the workload the atmosphere and the expectations were pretty decent now they want you to learn three different job titles and want to pay a bad salary unless you want to be miserable avoid this department or company I've been here 10 years and its changed drastically they will cut your pay change your hours and cut your position on the fly there is no job security with them and this message is not to be taken as I am m salty I am m just trying to save someone the pain of thinking its a good move unless you want to work 80+ tickets minimum a day or be written up you can do chat support but you only get 10-15 minutes a chat and if its not busy on chat you work tickets or you can triage which you need to cancel 20 or more jobs a day which is not easy either with all the rules in place so save your self some time and avoid this place half the time they dont know what they want

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Comcast Response
3y
Thank you for your review. We appreciate you taking the time to provide some feedback and will ensure we pass along this information to the appropriate people.

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5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits Pay is okay, it could be better

Cons

A lot of restructuring Networking required to progress

5.0
Feb 28, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

Cons

Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door? The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

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