Micro- managed, management by confrontation - Account Manager Comcast Employee Review

2.0
Mar 2, 2011
Recommend
CEO approval
Business Outlook

Pros

Great benefits [ackage, liberal vacation and flex time leave Great products Great research support for AE's but you better know how and when you run it because no one esle will or have time!

Cons

It's media- cronizism is rampnat, management by confrontation. Our joke was always " Your success could contribute to your dermise" Company and local management teams have " right" to take accouts a way ( yes, even the one's you brought in" thus, they control what you are really going to make in income and is not always based upon "performance". Tedious amounts of weekly reports. Most senior people ( in media, that's two or more years anymore) leave. Burned out, under appreciated, stuck training the neebie because management lied about how big the book of businesses you would recieve was and therefore how much less you are actually going to make! My co-oworker of 5 years was at 150% of budget in 2010, put on probation, because he was not updating his daily CRM call software as to daily activities- guesss making money for the Company was not the priority. They measure you on a matrix,- sales, team player, reporting, other duites etc. so no matter how you doing there is always wiggle room for criticism and mangement to exhort control over everyone. If you are one of the few hiiting your budget, your reward next year is probably 15% more. Like I said, Your success can contribute to your demise!

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5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Positive vibes. Everyone is nice and kind. There's a lot of activities to keep your work life balanced

Cons

Depending on the team you're on. The work load may vary

5.0
Feb 28, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

Cons

Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door? The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

500
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