They do not care about their technicians - Residential Installation Technician Comcast Employee Review

1.0
Feb 21, 2024
Recommend
CEO approval
Business Outlook

Pros

I guess the company vehicle system was okay

Cons

This is a job in which you have to carry around heavy ladders, drag yourself through crawlspaces, 150° attics, and deal with irate customers who just want a Comcast rep that they can yell at in person. You get to do all this in exchange for getting to live paycheck to paycheck. I worked for them for 5 years, and always met or exceeded my performance metrics, and never even got to $20 an hour for all my hard work. Their raises are a joke, I worked hours of extra, incredibly hard to achieving the highest level of performance metrics, and was given a $.30 an hour raise. That’s insulting. Management doesn’t actually support employees, they just bother you about meeting unrealistic and meaningless performance metrics. All in all, the job is awful, the pay is awful, and managers don’t care. This was *the worst* job I have ever had in my life, and quitting was the single best decision I have made in my life.

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5.0
May 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and good culture

Cons

Lots of restructuring happening in last 3 years

5.0
Feb 28, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

Cons

Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door? The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

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