2.0
Sep 8, 2024
Anonymous employee
Current employee, less than 1 year
Dallas, TX
Recommend
CEO approval
Business Outlook
Pros
Good benefits, bonuses are there just not a huge payout, management is pretty reliable and understanding
Cons
Can be very taxing mentally. Many customers calling in will berate you out of anger with Comcast, no matter how polite or helpful you are. Also Comcast is a little too big on promoting self service options for their customers, especially customers with disability. Obviously if a person cannot see, it’s pretty insensitive for the only answer or solution we can provide involves them needing to be able to see.