More bad than good - Technician Comcast Employee Review

2.0
Aug 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Freebies Comraderie Vehicle provided Donuts/coffee most mornings.

Cons

The pay was pretty low, "raises" are measured in cents if you are lucky enough to get one... the work is very physically demanding, digging trenches, climbing ladders, crawling around in attics or under people's homes. You end your 12+ hour day dirty and reeking. You're over booked everyday and will barely have time to go to the bathroom or get lunch. As others have said no matter how good you are at this job the 'metrics' set you up for failure since most of it is out of your control (you go fix the cable but then homeowner cuts the line with his mower a month later and they ding you with a 'repeat' call). Guys who tried hard to be good at the job and were customer focused were treated the worst but somehow the lazy people who were friends with management basically did what they wanted everyday and stayed around for years doing the bare minimum.

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5.0
May 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and good culture

Cons

Lots of restructuring happening in last 3 years

5.0
Feb 28, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

Cons

Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door? The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

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