Pros
The best reason to work Choice Hotel they are very organized and serious about quality and service about guest satisfaction. I work for Comfort Inn Hotel For 7 years .Choice central office always call and check front desk work properly or not. Administration is very helpful and always tries to do their best for customer and employ. Most of our guests are happy to stay with us for quality and our service. Choice Privilege software is good for manage hotel business, room condition, distribution, check in check out, reservation, accounts, night audit and guest information. Overall I was satisfied with choice and hotel administration.
Cons
Some of their policy I don't like. Some time they send over reservation and sometime guest come for room because they made reservation by online but the system showing there is no reservation and also hotel is sold out no room to help the guest . Most of time this is 3rd party online reservation companies system problem. That time it's so hard to manage customer. Also employ work so hard but administration don’t want to increase salary. Companies I work for they never give us any kind of employee benefit and medical insurance facility. That’s not fair. Choice central office supposed to check and investigate hotel employ get enough salary and medical and other employee benefits. Also Choice privilege software is very complicate its take long time for check in and reservation than other companies hotes software. Old software Choice Advantage is faster and bettar than Choice Privilege Software .