Comfort Keepers of Spring Lake, MI - Office Member Comfort Keepers Employee Review

Ever since our local franchise was bought back in October of ‘25 I have only seen positives ! They brought on wonderful incentives for the caregivers, better mileage compensation and opportunity for pay raises.

Unfortunately, the cons fall on to the caregivers, themselves. Way too often we get urgent emails begging for a caregiver to cover another one’s shift. I guess responsibility is a dying art.

Great pay and benefit opportunities. The message of the company is good and the owners are incredibly welcoming. They provided all the equipment and were quick to get you whatever you needed.

The office environment was extremely toxic. It was very "cliche" with everyone saying awful things about each other. Yelling, slamming and throwing things was a regular occurrence. The lack of empathy towards the clients as well as caregivers was abhorrent. The training was lackluster with the view of corrective action instead of preventive action with mistakes. I was constantly ignored or snapped at when asking questions. After spending a day training at another office, I fully believe the toxicity is centered around this one office in particular and does not translate over to the other offices.