They don't know their clients - Senior Caregiver Comfort Keepers Employee Review

2.0
Jan 2, 2019
Recommend
CEO approval
Business Outlook

Pros

Very pleasant office staff, reception, HR personnel Accessible location in Northern suburb of Chgo Some schedulers are approachable and a pleasure to work with, others are clearly ones to avoid if your want fair treatment Got paid on time, as agreed

Cons

Schedulers are desperate to rope in caregivers. Comfortkeepers personnel do not interview their clients before sending over a caregiver. They do not match a client's personality with that of the caregiver. They push 'a square peg into a round hole' and then don't support you. If you work with private pay clients, your job will go better for you. If you work a client from a social services agency, you're gonna be mishandled and the experience will be full of surprises, none of which they will prepare you for. Example: they send you out to a client who smokes. They did not tell you that client is a smoker. Once you're there, and you want the money, you're gonna stay and inhale secondhand smoke during your shift. You need very strong personal boundaries to deal with this office. They will push you and manipulate and not take you at your word.

Explore other reviews about Comfort Keepers

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Very supportive management, fair pay and professional staff

Cons

Very competitive for hours, had to respond quickly

2.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefit opportunities. The message of the company is good and the owners are incredibly welcoming. They provided all the equipment and were quick to get you whatever you needed.

Cons

The office environment was extremely toxic. It was very "cliche" with everyone saying awful things about each other. Yelling, slamming and throwing things was a regular occurrence. The lack of empathy towards the clients as well as caregivers was abhorrent. The training was lackluster with the view of corrective action instead of preventive action with mistakes. I was constantly ignored or snapped at when asking questions. After spending a day training at another office, I fully believe the toxicity is centered around this one office in particular and does not translate over to the other offices.

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