Commvault

Technical Account Manager - Technical Account Manager Commvault Employee Review

5.0

Dec 19, 2018

Recommend

CEO approval

Business Outlook

Pros

Great salary Great Benefits Communication - Great teaming communication Management - Really good communication across the board - Management listens to your concerns and takes action were needed Customer Environments - You have a wide range of different customers environments that you are exposed to - This to me is a great opportunity to expand knowledge since you have the visibility to multiple environments that are setup in different and unique ways - Build on your interpersonal skills. Key to build on all your customer relationships

Cons

Risk - I have found that to be successful in the [TAM] role. Some risks need to be taken. (Not everything is done by the book) Some Examples: - Training customers on specific Commvault methodologies/items to assist in a project to be a success. - Training cloud matrix and reporting tools that are useful to the customer/management Travel - You will have to travel to each customers site. (Not a lot of travel) Example: During QBR "Quarterly Business Reviews" 3 months if customer requests onsite visits

Commvault Response

Feedback like this is great! We've worked hard over the past few years to continually improve the way we communicate internally, and we glad to hear you've seen and felt the difference. When you talk about risks the first thing that came to mind was one of our values- skin your knees! We really feel it’s okay to make mistakes and take risks – as long as you learn from them, get back up and get to it. It’s true things move quickly at Commvault, but we know our Vaulters can not only handle change but excel in this fast-paced environment. -Robert Kaloustian - SVP, WW Technical Services & Support, and Aron Lanclos - Director, WW Enterprise Support.

Technical Account Manager - Technical Account Manager Commvault Employee Review

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