Customer Support Engineer - Anonymous employee Commvault Employee Review

We're sorry to hear you feel this way and are no longer with us. I agree we have great people and continue working hard to provide opportunities for their technical growth and career development. I feel it's important to address your point about career paths as I believe others have a different experience, which is also indicative of the feedback from our internal Vaulters voice survey. All managers in Customer Support started as engineers and advanced their careers through various roles. We created a group of mentors that have experienced the challenges and rewards that come with working in Customer Support. Having said that, we have had a number of engineers who have used the skills acquired in Customer Support to assist their career paths in different business, Presales, Professional Services, Customer Experience and Products at Commvault. I want to assure you that ticket numbers, and customer surveys are just a couple of the many metrics we use to coach and improve our team . As a leadership team, we are conscious of all the hard work our engineers do, which is why we have recognition initiatives encompassing various awards and on the spot vouchers. I want to wish you the best of luck with your career move. If you want to reach out please feel free to email at abessiris@commvault.com. I am more than happy to talk to you more specifically about your experience. Aristo Bessiris - Senior Manager, Customer Support APAC