Great staff, responsibilities are always changing no clear metrics. - Agent Experience Manager Compass Employee Review

Great industry to be in, lots of room to grow

Talent bar could be higher.

Decent pay, stock bonus, remote work

Mandatory overtime is the norm, and management seems to care more about metrics than employee wellbeing or work-life balance. Employees are regularly expected to work late nights, weekends, and a minimum of eight overtime hours per week (essentially a sixth workday) just to keep up with volume. Instead of hiring enough staff, leadership continues to rely on the existing team, resulting in burnout and low morale.