Overly Focused on Meaningless Metrics - Agent Experience Manager Compass Employee Review

The technology is the best in the business.

The company is growing incredibly fast, making company culture a challenge.

Decent pay, stock bonus, remote work

Mandatory overtime is the norm, and management seems to care more about metrics than employee wellbeing or work-life balance. Employees are regularly expected to work late nights, weekends, and a minimum of eight overtime hours per week (essentially a sixth workday) just to keep up with volume. Instead of hiring enough staff, leadership continues to rely on the existing team, resulting in burnout and low morale.