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We agree, maintaining turbine engine components is complex and seldom boring! And growth, while fun and exciting, also comes with its own challenges. We have been going through constant change the past few years to meet increasing customer demand, not just adding space, new equipment, new machinery, new training programs, and new employees, but also making changes to our procedures. We share information about these changes at weekly and monthly meetings, internal postings, T.V. monitors throughout our shop and we recently started a newsletter to make sure families of employees share in these exciting developments.
Communication goes both ways at CRT. We have an open-door policy where all employees can speak directly to the company president or anyone else in leadership. We also have several avenues for employees to voice concerns both in-person and anonymously. Those in leadership positions have frequent meetings and immediate access to the rest of the management group, to bring suggestions for maintaining our company culture. This places every leader at CRT in a position to affect change, impact communication and build trust between employees.
Regarding the topic of firing, we can state confidently that even with our recent growth we have maintained a lower rate of turnover than what is customary in our industry, in a company our size or in general industry across Northeast Ohio. We credit the high caliber of people who are joining our organization, our team-focused, employee-centric culture and our continuously improving, in-house training program.