Pros
The job isn't too difficult if you can find answers on your own and not expect suitable training.
Cons
The training here is absolutely minimal. They'll brush over the main topics and then sit you with someone else to hope you learn the correct material from them. You will be micromanaged every step of the way. Management continually sets rules of what is and isn't allowed and then breaks those rules or bends them for their "favorites". I agree with the person who said it was like returning to high school cliques. Systems will constantly shut down, rendering you unable to help anyone. Company claims to have an "open door" policy, yet management constantly has their doors closed. When able to actually communicate with one, they do not listen/care what you have to say. There is no room for advancement in the company and the benefits are minimal.