Progressive, Positive, and Friendly Culture - Customer Service Manager ComputerCare Employee Review

As a sales person, sometimes your biggest challenge to drive change and make an impact can be management. At ComputerCare, management including the CEO herself, empower the sales team to grow.

PTO policy is a bit outdated

-You can get certs for different manufacturers -Coworkers are cool -Working on computers is fun -You are never contacted outside of work hours -Good PTO policy

-This is a small company but the different departments don't talk to each other. -Very strict even if you have no work to do. I get it if people are messing around but if there is no work to do, you shouldn't punish your employees for that. I have seen people get in trouble for being on there phones but the reason was there was nothing to do. -There is a strict quota but again there is not enough work to do -You are told you can move up levels if you work hard but i dont see how that's possible when you get 20 computers split between 12 techs to work on. even if you get 50 units that is only 4 a person, maybe there was a lot more work in the past. -Lots of micromanagement. You have to record every single thing you do on a spreadsheet. -There are a lot of rules with getting parts for your machines and it seems they play favorites.. if they dont like you you have to jump thru hoops to get parts -awful work stools built for short people -They want you to be an owner not a renter of your work. The owner of the company needs to understand people who make 23-25 an hour are not going to be an owner like you