Pros
You learn a lot, you have options to advance even if it means investing time before moving around. Again, lots to learn. Challenging, overtime makes it worthwhile. Coworkers and supervisors have all been supportive amd communicative.
Cons
Training in remote immersive has been a double-edged sword. Cramming in the basics and figuring out the rest as you go when you havent graspped the full understanding of sometimes complex issues that may arise puts a wedge between you and an irate customer. Some things are better with classroom training so the csr is better aware, and equipped with the knowledge of how to fix these issues head on. To be fair, on average most CSRs that I've spoken with that were seasoned for years said it took them at least 3 years to feel comfortable and confident with the position.