Okay job - Customer Service Representative (CSR) Con Edison Employee Review

2.0
Jan 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Great pay and great benefits

Cons

That’s about all coned has is great pay and benefits, schedule constantly changes for part timers, on phones literally from start to finish with a 30 min break. Supervisors could be better, there really is no consistency with anything. If your looking for a job with work life balance look else where

Explore other reviews about Con Edison

5.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay perfect to start after college

Cons

not stable working time during the week

2.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

- wfh - equipment provided - 2 raises a year

Cons

- very cliquey - OT is only 2 additional hours a day. nothing more - management prioritizes metrics over employees’ wellbeing - zero downtime in between calls. constantly back to back from beginning to end of shift - other depts do not hold their weight, which results in CSR’s having to do twice the work. can/will lead to burnout - union uwua local 1-2 does not advocate for members like they should. they are very cozy with con ed management. will be lackadaisical with member requests

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