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Con Edison reviews

Call Center in Brooklyn - Customer Service Representative (CSR) Con Edison Employee Review

3.0
Jan 23, 2023
Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

Decent pay. I meet some really cool coworkers.

Cons

Micro-managed. Your screen is recorded. Your modes are monitored. Your time you are unavailable to take calls are monitored. So being unavailable to use the bathroom is monitored. I use to feel rush to use the bathroom. NY customers are ruthless. They will call and complain and curse you out the entire call when you are trying to just help.

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5.0
Jul 18, 2026
Test engineer
Recommend
CEO approval
Business Outlook

Pros

Good pay perfect to start after college

Cons

not stable working time during the week

2.0
Jul 7, 2026
Customer service representative
Recommend
CEO approval
Business Outlook

Pros

- wfh - equipment provided - 2 raises a year

Cons

- very cliquey - OT is only 2 additional hours a day. nothing more - management prioritizes metrics over employees’ wellbeing - zero downtime in between calls. constantly back to back from beginning to end of shift - other depts do not hold their weight, which results in CSR’s having to do twice the work. can/will lead to burnout - union uwua local 1-2 does not advocate for members like they should. they are very cozy with con ed management. will be lackadaisical with member requests

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