ConEdision is an excellent place to work! - Senior Customer Service Specialist Con Edison Employee Review

5.0
Sep 17, 2008
Recommend
CEO approval
Business Outlook

Pros

The benefits are good and the salary is competitive. The work life balance within the company is comparitive to no other company I know of. Managment is very thoruogh in communications and strive to develop your skills allowing you endless opportunities for advanacement if desired. Hard work and dedication are rewarded and the commrodary amongst employees is evident.

Cons

The work can be demanding and there is extreme criticism from media. The public opinion of the company is low but I believe this is based on little knowledge of how the electric utiltiy industry operates. With such a heavy population in the Metro NY area it is difficult an sometimes impossible to distribute the electricity as demanded.

Explore other reviews about Con Edison

5.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay perfect to start after college

Cons

not stable working time during the week

2.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

- wfh - equipment provided - 2 raises a year

Cons

- very cliquey - OT is only 2 additional hours a day. nothing more - management prioritizes metrics over employees’ wellbeing - zero downtime in between calls. constantly back to back from beginning to end of shift - other depts do not hold their weight, which results in CSR’s having to do twice the work. can/will lead to burnout - union uwua local 1-2 does not advocate for members like they should. they are very cozy with con ed management. will be lackadaisical with member requests

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