Started out full time I am not part time - Customer Service Representative (CSR) Con Edison Employee Review

2.0
Jan 20, 2025
Recommend
CEO approval
Business Outlook

Pros

The job is remote, but you have to go into office one week out the month but not every single month. The pay is decent if you are full time They do provide the work equipment

Cons

I’ve been working for con ed for about 15 months now. I am at the point where I am completely over the job and I am looking else where. I started out full time but was changed to part time. My schedule changes a lot and usually it is a week notice. Customers are extremely rude. I am a patient person and super respectful, the job is not for me. Also, I was sick for a few days and was paid but they started taking the money from my paycheck weeks later stating I needed to submit documents that I was sick. I was unaware of that previously.

Explore other reviews about Con Edison

5.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay perfect to start after college

Cons

not stable working time during the week

2.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

- wfh - equipment provided - 2 raises a year

Cons

- very cliquey - OT is only 2 additional hours a day. nothing more - management prioritizes metrics over employees’ wellbeing - zero downtime in between calls. constantly back to back from beginning to end of shift - other depts do not hold their weight, which results in CSR’s having to do twice the work. can/will lead to burnout - union uwua local 1-2 does not advocate for members like they should. they are very cozy with con ed management. will be lackadaisical with member requests

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