You get what you put in - Customer Service Representative Con Edison Employee Review

4.0
Feb 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Once you learn the operating system it is intuitive to use. Did get pay raise twice a year.

Cons

Was told you can transfer out to other departments after probationary period but management kept pushing the date back. Was told it was fully remote also but it transitioned back in person.

Explore other reviews about Con Edison

5.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay perfect to start after college

Cons

not stable working time during the week

2.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

- wfh - equipment provided - 2 raises a year

Cons

- very cliquey - OT is only 2 additional hours a day. nothing more - management prioritizes metrics over employees’ wellbeing - zero downtime in between calls. constantly back to back from beginning to end of shift - other depts do not hold their weight, which results in CSR’s having to do twice the work. can/will lead to burnout - union uwua local 1-2 does not advocate for members like they should. they are very cozy with con ed management. will be lackadaisical with member requests

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