Terrible Support team - Field Account Executive Concentra Employee Review

2.0
May 17, 2018
Recommend
CEO approval
Business Outlook

Pros

Great sales leadership and flexibility

Cons

Once you sign up a customer, the Support team does a terrible job of setting up accounts. This bad experience halts clients from using our services. All that effort to sign up clients is thwarted by unhappy employees working on the support team. These clients are what pays everyone but there’s no accountability on the terrible service from the support team.

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Pros

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Cons

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1.0
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Recommend
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Pros

Work from home Mon -Fri

Cons

Management prioritizes unrealistic production metrics over the quality of patient care and employee well-being. The caseload is incredibly high, often forcing you to handle over a hundred workers' compensation cases simultaneously. This volume is made worse by constant IT system lags and an inadequate network of orthopedic doctors, leaving you stuck between frustrated patients and unhelpful insurance adjusters. Management offers very little support, relying on micromanagement to hit numbers rather than addressing the root causes of burnout. The compensation is also too low for the immense level of stress and volume required.

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