Pros
Dedicated clinicians and clinical staff.
Cons
Unrealistic goals with no regard to staffing levels or patient safety. Staff level is based on irrelevant data. There is no room for emergencies or time consuming cases. Concentra is advertised as a 'walk-in' clinic, but patients aren't taken on a first-come, first-served basis. Urgent care patients are forced to the end of the line. Patients continually wait for hours because there is inadequate staff. EVERYTHING is on a timer. They continue to hire center management with no real-world patient care experience. Training is through mediocre slide presentations. Nothing is done hands-on. Day-to-day supply inventories must be justified. Reasonable-cost vaccines are abandoned in favor of higher margin ones.