High expectations no reward - Front Desk Receptionist Concentra Employee Review

2.0
Jan 23, 2021
Recommend
CEO approval
Business Outlook

Pros

I liked the people I worked with

Cons

We were all overworked. The company wanted us to meet goals for how long each patient was in the clinic. No matter how well and fast we got a patient through it was never enough. As soon as we would meet the set time for the goal they would want more. They also refused to pay the Doctors a fair salary so it was impossible to staff competent doctors willing to work as quickly as they needed to to accomplish their impossible goals.

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5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. PTO coverage is great.

Cons

None that I can think of.

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home Mon -Fri

Cons

Management prioritizes unrealistic production metrics over the quality of patient care and employee well-being. The caseload is incredibly high, often forcing you to handle over a hundred workers' compensation cases simultaneously. This volume is made worse by constant IT system lags and an inadequate network of orthopedic doctors, leaving you stuck between frustrated patients and unhelpful insurance adjusters. Management offers very little support, relying on micromanagement to hit numbers rather than addressing the root causes of burnout. The compensation is also too low for the immense level of stress and volume required.

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