Workload increases, pay stays the same - Patient Service Representative Concentra Employee Review

1.0
Feb 23, 2021
Recommend
CEO approval
Business Outlook

Pros

Friendly staff and coworkers. That’s it.

Cons

You’re hired for one job but a year into the job you’re doing about a 3-4 person job. Very high turnover rate. Instead of hiring they are having several employees pickup more tasks and jobs to be done. Every clinic I knew in the market was understaffed and staff is constantly overwhelmed including the CODs. Sometimes you didn’t get a lunch break because of how understaffed and busy we were at times. Upper management gave empty promises with no help. You have to use your PTO for holidays and yearly raises were less than 0.20 cents.

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5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. PTO coverage is great.

Cons

None that I can think of.

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home Mon -Fri

Cons

Management prioritizes unrealistic production metrics over the quality of patient care and employee well-being. The caseload is incredibly high, often forcing you to handle over a hundred workers' compensation cases simultaneously. This volume is made worse by constant IT system lags and an inadequate network of orthopedic doctors, leaving you stuck between frustrated patients and unhelpful insurance adjusters. Management offers very little support, relying on micromanagement to hit numbers rather than addressing the root causes of burnout. The compensation is also too low for the immense level of stress and volume required.

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