Turn around time is true - Front Desk Receptionist Concentra Employee Review

3.0
May 24, 2021
Recommend
CEO approval
Business Outlook

Pros

Great entry level position. Get trained to be multifaceted.

Cons

Disorganized company. It's about quantity and not quality, we frequently receive an overflow of patients coming in that it tends to get chaotic OFTEN. The influx of people causes alot of disorder in general. Creating long visits for patients. Everyone is constantly overwhelmed and stressed.

Explore other reviews about Concentra

5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. PTO coverage is great.

Cons

None that I can think of.

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home Mon -Fri

Cons

Management prioritizes unrealistic production metrics over the quality of patient care and employee well-being. The caseload is incredibly high, often forcing you to handle over a hundred workers' compensation cases simultaneously. This volume is made worse by constant IT system lags and an inadequate network of orthopedic doctors, leaving you stuck between frustrated patients and unhelpful insurance adjusters. Management offers very little support, relying on micromanagement to hit numbers rather than addressing the root causes of burnout. The compensation is also too low for the immense level of stress and volume required.

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