The customer service is great but the office was so busy we always got bad reviews because of the wait time - Back Office Support Concentra Employee Review

2.0
Jul 3, 2021
Recommend
CEO approval
Business Outlook

Pros

Growth in the company you definitely need to shine.

Cons

Your just a number and no matter how great you customer service is … If you location us as busy as the one I worked out meaning 30 people are already there snd all of a sudden a job site sends 20 staff in for drug testing.

Explore other reviews about Concentra

5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. PTO coverage is great.

Cons

None that I can think of.

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home Mon -Fri

Cons

Management prioritizes unrealistic production metrics over the quality of patient care and employee well-being. The caseload is incredibly high, often forcing you to handle over a hundred workers' compensation cases simultaneously. This volume is made worse by constant IT system lags and an inadequate network of orthopedic doctors, leaving you stuck between frustrated patients and unhelpful insurance adjusters. Management offers very little support, relying on micromanagement to hit numbers rather than addressing the root causes of burnout. The compensation is also too low for the immense level of stress and volume required.

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