Sometimes it’s a good challenge - Patient Specialist Concentra Employee Review

4.0
Jul 24, 2021
Recommend
CEO approval
Business Outlook

Pros

Work hours, vacation & PTO are normal, pay is decent but could most definitely be improved on, some wonderful staffing individuals work here

Cons

Staffing can be understaffed, management could use extra training and more time with information, updated software and more technology for front office and patient check in, Centers could use some more colours and more inviting waiting rooms

Explore other reviews about Concentra

5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. PTO coverage is great.

Cons

None that I can think of.

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home Mon -Fri

Cons

Management prioritizes unrealistic production metrics over the quality of patient care and employee well-being. The caseload is incredibly high, often forcing you to handle over a hundred workers' compensation cases simultaneously. This volume is made worse by constant IT system lags and an inadequate network of orthopedic doctors, leaving you stuck between frustrated patients and unhelpful insurance adjusters. Management offers very little support, relying on micromanagement to hit numbers rather than addressing the root causes of burnout. The compensation is also too low for the immense level of stress and volume required.

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