IMPORTANT READ BEFORE APPLYING - Medical Support Specialist Concentra Employee Review

1.0
Nov 25, 2021
Recommend
CEO approval
Business Outlook

Pros

learn things as a new MA

Cons

terrible terrible management, terrible pay, the company literally does not care about you at all. All they care about is the amount of people coming through the door regardless of the amount of staff. There were times where there was literally one MA on the floor and they DID NOT care. They did not slow it down. We are a walk in clinic and we can see up to (and more) 120 patients in just 1 day. So many people who have worked there have become mentally and physically exhausted and as mentioned before MANAGEMENT/CORPORATE does not care!!! PS DONT TAKE THE SIGN ON BONUS!! THEY ASK FOR IT BACK IF YOU QUIT LESS THAN TWO YEARS

Explore other reviews about Concentra

5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. PTO coverage is great.

Cons

None that I can think of.

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home Mon -Fri

Cons

Management prioritizes unrealistic production metrics over the quality of patient care and employee well-being. The caseload is incredibly high, often forcing you to handle over a hundred workers' compensation cases simultaneously. This volume is made worse by constant IT system lags and an inadequate network of orthopedic doctors, leaving you stuck between frustrated patients and unhelpful insurance adjusters. Management offers very little support, relying on micromanagement to hit numbers rather than addressing the root causes of burnout. The compensation is also too low for the immense level of stress and volume required.

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