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      Concentra

      Engaged Employer

      Concentra reviews

      Company is so-so - Customer Experience Manager Concentra Employee Review

      3.0
      Jun 22, 2022
      Customer experience manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility (under the right manager) Room for growth within the company

      Cons

      Horrible work environment. Some departments were unwilling to help with other departments, drama filled and some managers really did not care about their employees. Micromanaging Long hours and minimal pay increases Most roles/professional titles are not receiving market pay compared to other companies with the same role/titles (I actually conducted that research and presented to my manager-No action was taken) When I provided information for my exit interview, no one followed up with the claims I provided.

      Explore other reviews about Concentra

      5.0
      May 26, 2026
      Pta assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits. PTO coverage is great.

      Cons

      None that I can think of.

      1.0
      Jul 7, 2026
      Referral coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home Mon -Fri

      Cons

      Management prioritizes unrealistic production metrics over the quality of patient care and employee well-being. The caseload is incredibly high, often forcing you to handle over a hundred workers' compensation cases simultaneously. This volume is made worse by constant IT system lags and an inadequate network of orthopedic doctors, leaving you stuck between frustrated patients and unhelpful insurance adjusters. Management offers very little support, relying on micromanagement to hit numbers rather than addressing the root causes of burnout. The compensation is also too low for the immense level of stress and volume required.

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