Pros
The new Belfast building has some good benefits, there are big windows and reasonable toilet facilities. The holiday allowance is also good, but on many contracts although you're entitled to bank holidays you have to work the actual bank holiday and take the time off at another time of year.
Cons
The wages are incredibly low, even for the management- which means you're managed by someone who feels under-valued and under-paid. Training is minimal, sales people are badgered into shouting down the phone, you're often forced to work bank holidays (including Christmas day), the upper management have absolutely no interest in the employees as anything other than cash-cows. As you can imagine staff turn-over is very high. People loose their souls here, and sadly it is filled with QUB graduates.