Terrible company! - Customer Service Representative Concentrix Employee Review

2.0
Sep 19, 2014
Recommend
CEO approval
Business Outlook

Pros

-Acceptable relocation package for people moving from abroad, that included accommodation in hotel and reimbursement of flight tickets. -Great multicultural team, hence easy to meet new people from across Europe and around the world.

Cons

The wages are incredibly low, even for the management- which means you're managed by someone who feels under-valued and under-paid. Training is minimal, you're often forced to work bank holidays (including Christmas day and Easter), the upper management have absolutely no interest in the employees (they don't care). The staff turn-over is very high. Non professional HR, employee is threatened less then a number. Big call center with many contracts, would like to become the worlds largest, and this is noticeable towards all employees. Company is switching contracts in extremely rapid time, which shows in the quality of employees. No respect, favouritism, bad working hours. Not recommended, as it's not being a high quality employer.

Explore other reviews about Concentrix

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

2.0
Jun 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Engagement and support for front line teams is great. a lot going on in the sites and within the communities.

Cons

Engagement and support for support and global teams is completely lacking. We talk a lot about culture and we USED TO live it and believe it, but it's becoming less visible at some leader levels. Tenure seems to make you a target vs a valued employee these days. It's unfortunately not the same company it was even 2-3 years ago,

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