Pros
"Flexibility" in rosters if you know how to do it and you're lucky enough. Location (heart of the CBD)
Cons
No room to work, not enough desks. Stress, no communication. Dirty computer screen, keyboard and mice (if working). No real ongoing training. Trainings are done online, by yourself between calls. FYI you have 7 seconds between 2 calls. No support or help when needed. Team Leaders (TL) or Quality Coaches (QC) are too busy laughing, eating, playing around than responding to your messages. Constant email/ping messages harassment when not into the right stats. Don't waste your time (like i did) asking for mentoring, extra training, face to face feedbacks... 2 months later i'm still waiting. Ask questions regarding policies and procedures, gets a different answer each time. So it's easy for you to do your job every day. The rate per hour is outrageous; i have never seen any Tech Support job under $20/h. Well now i have.