Struggling after acquisition - Anonymous employee Concentrix Employee Review

2.0
Jun 10, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

No strong organizational or matrix structure, so there are opportunities to be creative, nimble and do what needs to be done.

Cons

Struggling to create a strong and unified company after the acquisition of IBM's CRM division in 2014. Much of the leadership is still silo'd between IBM and Concentrix legacy. Leadership does not seem to be working together or focusing on being a strong organization. Executive leadership is still trying to function as though they are still 4k employees, instead of 35k.

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5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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