Conduent formerly TMS Health/Xerox - Account Manager Conduent Employee Review

1.0
Oct 23, 2017
Recommend
CEO approval
Business Outlook

Pros

It's a job and being able to participate in numerous Roche Diagnostics events/activities.

Cons

I worked for TMS Health which became Conduent when Xerox split into two seperate companies. Needless to say nothing changed except the name and the logo on our badges. I was working as a contract employee at the Roche Diagnostics North American HQ. in Indianapolis, IN. That being said working directly with Roche employees was good and bad. Good because you could network and interact with them at work and social events. Bad because Conduent/TMS Health contractors are NOT Roche employees with the same insurance benefits, paid holidays, PTO, maternity leave, etc.; however we were meant to think that it's one big family. Conduent/TMS Health hired CSR's for example that would NEVER be hired by Roche in a million years yet it was preached that this was a "stepping stone" into FT Roche employment. People with minimal life skills, experience, business acumen, vocabulary,etc. were doing the exact same job as Roche employees but making $7-8/hour less than Roche employees. To add insult to injury they received 1/2 the PTO and had to be accrued every two weeks not front loaded as with Roche, horrendous benefits that were borderline worthless. Conduent/TMS Health "Managers" were constantly kissing the butts of Roche Management because they were the "Client" even though they claimed to have an "open door policy" RE: Anything. There were many...I mean many suggestions made to Management about how to improve morale, workflow, KPI's, etc. and ALL fell on deaf ears.

Explore other reviews about Conduent

5.0
Feb 6, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Positive Experience for the tenure served

Cons

Nothing to report everything is good

1.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

The only real advantage is the ability to work from home. My trainers were knowledgeable, patient, and genuinely tried to help despite the limitations of the training program.

Cons

The training is far too rushed for the complexity of the job. The trainers themselves are not the problem—they did their best—but two weeks of training followed by one week of nesting is simply not enough. You're expected to learn numerous systems, document calls accurately, understand complex fraud procedures, and handle back-to-back calls from frustrated or angry customers with very little hands-on practice. There wasn't enough call shadowing or realistic mock calls to build confidence before taking live calls. The learning curve is overwhelming, and the high turnover rate reflects that. On top of that, the pay does not match the stress, workload, or expectations of the position.

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