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      Conduent

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      Conduent reviews

      Don’t waste your time! - Anonymous employee Conduent Employee Review

      1.0
      Nov 20, 2017
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-workers, other then that nothing.

      Cons

      - Pay - the compensation is called RBC, which is basically impossible to keep track of to make sure you get paid correctly. And if you catch them on being wrong it’s impossible to correct. - Benefits - was promised lots of options and great packages. Options implies you have a deductible option, you do not. And you have to add every little thing on in order for your insurance to be complete which would end up costing half a weekly check at least. - They told us to not worry about contract end rumors and a month later we were laid off. - The training was sub par at best. - The systems provided worked about 75% of the time. - The office building and the cubicles provided were simply horrendous! The cubicles are literally not put together right and falling apart. The carpet is dirty. There are bugs at the office (I’m not talking about just like at a regular office but cockroaches, bed bugs, ants).

      Explore other reviews about Conduent

      5.0
      Jul 15, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice environment Supervisor and leads are amazing

      Cons

      None none none none none

      1.0
      Jul 12, 2026
      Fraud prevention agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only real advantage is the ability to work from home. My trainers were knowledgeable, patient, and genuinely tried to help despite the limitations of the training program.

      Cons

      The training is far too rushed for the complexity of the job. The trainers themselves are not the problem—they did their best—but two weeks of training followed by one week of nesting is simply not enough. You're expected to learn numerous systems, document calls accurately, understand complex fraud procedures, and handle back-to-back calls from frustrated or angry customers with very little hands-on practice. There wasn't enough call shadowing or realistic mock calls to build confidence before taking live calls. The learning curve is overwhelming, and the high turnover rate reflects that. On top of that, the pay does not match the stress, workload, or expectations of the position.

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