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      Conduent

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      Conduent reviews

      Call Center Agent for Verizon Wireless - Anonymous employee Conduent Employee Review

      3.0
      Dec 11, 2017
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Hiring constantly, seems to always be an opening - Fairly stable schedule (once you know what your schedule is, it barely changes) - Overtime often available - 12 week training program - Mostly helpful support - Friendly staff and leadership - Decent incentives - Okay starting pay - Overall not a "terrible" job

      Cons

      - Work gets really tiring / emotionally draining after a while - Your stats/metrics are a constant battle - It's Customer Service for one of America's largest telecom companies (says a lot by itself) - All you do is take calls while staring at a screen, which can cause eye/neck strain - Calls come in very quickly and are back to back, calls sometimes drop - Paid time off takes a while to accumulate, and it's all you get (meaning you don't get sick AND vacation, just general paid time off to use on everything)

      Explore other reviews about Conduent

      5.0
      Jul 15, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice environment Supervisor and leads are amazing

      Cons

      None none none none none

      1.0
      Jul 12, 2026
      Fraud prevention agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only real advantage is the ability to work from home. My trainers were knowledgeable, patient, and genuinely tried to help despite the limitations of the training program.

      Cons

      The training is far too rushed for the complexity of the job. The trainers themselves are not the problem—they did their best—but two weeks of training followed by one week of nesting is simply not enough. You're expected to learn numerous systems, document calls accurately, understand complex fraud procedures, and handle back-to-back calls from frustrated or angry customers with very little hands-on practice. There wasn't enough call shadowing or realistic mock calls to build confidence before taking live calls. The learning curve is overwhelming, and the high turnover rate reflects that. On top of that, the pay does not match the stress, workload, or expectations of the position.

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