The difference is the Titanic wasn't trying to hit an iceberg. - Anonymous employee Conduent Employee Review

1.0
Jun 25, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The building is air conditioned. Parking is free. Surviving executives are making a lot of money.

Cons

Pay is stagnant. Benefits have been reduced - some (like severance) without notice to employees. Management ignores the circumstances they create that runs off customers. Once they realize the rush to the exits, they ask, "What happened?" To save money, corporate shifts costs to employees to pay out of their own pockets (hotels, cars, airline), with the promise of reimbursement. But reimbursement takes so long that employees incur interest or take hits to their credit status. Travel approval is so cumbersome and lengthy that employees have to book necessary travel without approval and hope it comes through. Corporate won't support associations or go to conferences necessary for customer relations, networking, and SALES. Other divisions falter and successful divisions have money siphoned off to prop the losers up. Then when the good divisions show less profit, corporate lays key employees off from them. Long hours, disjointed management structure, asking employees to do management work without compensation.

Explore other reviews about Conduent

1.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

The only real advantage is the ability to work from home. My trainers were knowledgeable, patient, and genuinely tried to help despite the limitations of the training program.

Cons

The training is far too rushed for the complexity of the job. The trainers themselves are not the problem—they did their best—but two weeks of training followed by one week of nesting is simply not enough. You're expected to learn numerous systems, document calls accurately, understand complex fraud procedures, and handle back-to-back calls from frustrated or angry customers with very little hands-on practice. There wasn't enough call shadowing or realistic mock calls to build confidence before taking live calls. The learning curve is overwhelming, and the high turnover rate reflects that. On top of that, the pay does not match the stress, workload, or expectations of the position.

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