Order review/order support/service/sales - Fraud Analyst/Trainer/Quality/Supervisor Conduent Employee Review

1.0
Jun 29, 2018
Recommend
CEO approval
Business Outlook

Pros

If you like working from home and really have no desire to move ahead in the company financially this may be a great position for you. Pad your resume but it looks really bad that you are not able to keep the position offered as all are only temporary.

Cons

Many promises of advances in your position if you take on a project or flex position. But, the reality is there is little or no pay increase if any at all. Management has a tendency to award employees with lots of praise for volunteering but not much beyond. Be prepared to work hard in many areas only to be placed back into your original position over and over again. Bonus structure was eliminated to give everyone equal pay regardless of experience and quality of work offered to the company as they tried to make it sound like they did you a huge favor. Esteemed employees received 0-50cent pay increase while new employees received 2.00 hourly increase and took from the bonus structure to make it happen. Many seasoned employees lost 12,000 annually due to this decision. But the worst part is the mandatory meetings being run by volunteers who want to read procedures to you right off the screen as if you cannot read it yourself which is a huge waste of time and money that could have been used to bring a 2.00 hourly increase across the board Which would have raised morale for everyone.

Explore other reviews about Conduent

1.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

The only real advantage is the ability to work from home. My trainers were knowledgeable, patient, and genuinely tried to help despite the limitations of the training program.

Cons

The training is far too rushed for the complexity of the job. The trainers themselves are not the problem—they did their best—but two weeks of training followed by one week of nesting is simply not enough. You're expected to learn numerous systems, document calls accurately, understand complex fraud procedures, and handle back-to-back calls from frustrated or angry customers with very little hands-on practice. There wasn't enough call shadowing or realistic mock calls to build confidence before taking live calls. The learning curve is overwhelming, and the high turnover rate reflects that. On top of that, the pay does not match the stress, workload, or expectations of the position.

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