Leadership shows no concern for its people, poorly run operation - Anonymous employee Conduent Employee Review

1.0
Sep 30, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

none that I can think of

Cons

Leadership continually shows it does not care about its employees. They denied us basic needs--clean water, ice, paper towels for days, weeks, months...kitchen faucet was down for weeks, so no way to clean our lunch dishes or wash our hands. Vending machines constantly failed and were down for extended periods, bathrooms broken and taped off...the grounds are very poorly maintained. Dead grass, trees and beds not serviced, trash everywhere. The office space itself was disgusting...old carpet that is badly stained and should have been replaced years ago. Conduent shows a basic lack of concern for people, with every emphasis on profit. Management doesn't engage with the team at all. I'd be surprised if they knew people's names. All this on top of pay that's not competitive in the least.

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5.0
Feb 6, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Positive Experience for the tenure served

Cons

Nothing to report everything is good

1.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

The only real advantage is the ability to work from home. My trainers were knowledgeable, patient, and genuinely tried to help despite the limitations of the training program.

Cons

The training is far too rushed for the complexity of the job. The trainers themselves are not the problem—they did their best—but two weeks of training followed by one week of nesting is simply not enough. You're expected to learn numerous systems, document calls accurately, understand complex fraud procedures, and handle back-to-back calls from frustrated or angry customers with very little hands-on practice. There wasn't enough call shadowing or realistic mock calls to build confidence before taking live calls. The learning curve is overwhelming, and the high turnover rate reflects that. On top of that, the pay does not match the stress, workload, or expectations of the position.

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