Pros
If you consider paying for insurance out of pocket and working 66% of your life to be a benefit, this is the place for you.
Cons
Management doesn't have a hierarchy that actually works Management will over see what you are doing even if you not their employee. GMs will talk down a belittle their employees if metrics aren't good enough usually in their office with another manager so it generally feels like you are about to get fired every time you walk in there. The company is working on a profit only plan which means you are nothing to them but someone to be hired and fired on their time. Employee retention is a joke there. Promotions only happen if you can get metrics, which is basically impossible to get because no one does them and you get in trouble for getting a 7 when the problem was with the device and not your service. You are not allowed to multitask on the job, no music to keep you sane or anything like that. Even if you leave they will message you back every month because they found your resume on indeed, f-off Jeff. 40-hour miniums. Low pay