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      Conduent

      Engaged Employer

      Conduent reviews

      Downward spiral. - Program Manager Conduent Employee Review

      1.0
      May 10, 2019
      Program manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have a wonderful team of professionals that see each day.

      Cons

      No way this place averages 2.5 stars. They let key people walk and let go of others. I working my tail off to keep my head above water, which has netted me <1% annual increases over the last three years. PS, no bonus and discontinue of 401K match. They still expect me to work 16 hour day. I have confirmed that competitors value me at least 20% more than I presently make. This places sucks your soul and bleeds you dry. There is zero commitment to employees. The bottom line prevails and drives all decisions. No loyalty, no recognition and frankly, no incentive to remain. Short-sighted executives

      Explore other reviews about Conduent

      5.0
      Jul 15, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice environment Supervisor and leads are amazing

      Cons

      None none none none none

      1.0
      Jul 12, 2026
      Fraud prevention agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only real advantage is the ability to work from home. My trainers were knowledgeable, patient, and genuinely tried to help despite the limitations of the training program.

      Cons

      The training is far too rushed for the complexity of the job. The trainers themselves are not the problem—they did their best—but two weeks of training followed by one week of nesting is simply not enough. You're expected to learn numerous systems, document calls accurately, understand complex fraud procedures, and handle back-to-back calls from frustrated or angry customers with very little hands-on practice. There wasn't enough call shadowing or realistic mock calls to build confidence before taking live calls. The learning curve is overwhelming, and the high turnover rate reflects that. On top of that, the pay does not match the stress, workload, or expectations of the position.

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